Widergy

Utilities face a critical need for digital transformation. Many still manage their customer service with manual processes, disconnected channels, and no unified access to information. This leads to overloaded offices and contact centers, high operating costs, delays in resolving issues, and a fragmented experience that frustrates both users and internal teams. For users, this translates into long waits, unnecessary in-person procedures, and limited self-service capabilities. The relationship with their provider becomes slow, opaque, and difficult to trust, which deteriorates their experience and satisfaction.